Application deadline
22-11-23
Start
22-01-24
Price: 15500
End
31-01-25
Duration
12 months
http://www.polidesign.net
Description
The Specializing Master in Service Design aims at training project experts to be able to
integrate both creative skills and skills of operational implementation of complex
systems as services are. This ability will be completed by an expertise that will allow to
create and develop a new idea of service, to manage re-design processes and the
integration of already existing service systems, to improve and increase the supply
performances, the soft qualities, the dynamics of interaction with environment and
technology in businesses, organizations and public institutions both with an internal
and
an external role (consulting). The students will be involved in extracurricular activities
to foster what they have learned during the Master.
Educational project
POLI.design founded by Politecnico di Milano devotes a specialized upper-level training
programme to Service Design. The Master in Service Design is an international training
programme, taught entirely in English, focused on a user-centred approach, and the
development of service ideas from contextual research to prototyping. The overall idea
behind the Master stems from the awareness of the significant changes that have
occurred in the development and delivery of services and products by companies and
public-sector organizations, and the radical impact that these changes are producing on
professional skills and corporate capabilities. It is thus essential to train professionals
who can build and manage new physical and virtual patterns of service experience and
interaction. The complexity of conceiving, developing, and delivering a service requires
innovation culture, creative thinking, and cultural exchange. In order to strengthen the
student's abilities, the Master program relies on an educational model that merges the
acquisition of broad and multifaceted methodological knowledge and a learning-by-
doing approach through: lectures and multidisciplinary modules, experimental projects
with real companies coordinated by international academics and professionals and
Masterclasses. The Specializing Master in Service Design trains specialists in the design
of services for firms and public-sector organizations. The programmes overall
objectives
are to produce experts and consultants with a solid design culture, vision, and the
ability to design, manage, and organize the conception and implementation of a
service.
It also aims to develop innovation and entrepreneurship. On conclusion of the
programme, the participants will be able to: devise systemic innovation models for
services; deploy theoretical skills to operate within complex system; use specific
service
design tools; observe and analyse user experience to construct a user-centred vision of
complex interaction; manage service conception, design and development and foster
entrepreneurship.
Requirements
The Specializing Master invites applications from candidates with a degree, master's
degree, or university-level diploma in design, architecture or engineering. Candidates may
also be specialized in non-polytechnic disciplines for whom polytechnic skills can
significantly enhance their prior professional training. As for candidates who graduated
abroad, equivalent study titles in the respective educational institutions will be considered.
Location
Milan
Faculty and staff
Director
STEFANO MAFFEI
Co-Director
BEATRICE VILLARI
Department/School/Institution
POLI.design S.c.r.l.
VIA DON GIOVANNI VERITÀ, 25
20158
MILANO
Contact person
Dott.ssa ELISA PICCINI
0223997225
selezioni@polidesign.net
