DIPARTIMENTO DI INGEGNERIA GESTIONALE
Market analysts and business experts agree on the fact that luxury businesses have a
better performance than others operating in different sectors even in turbulent periods.
The reason lies in their ability to meet the need for the "exceptional", that is expressed
by a growing number of consumers around the world.
To answer to this request luxury businesses need specific and excellent skills, as well as
the ability to transfer the unique experience of the customer in the interaction with the
client itself and the ability to create a deep meaning through the brand. Helping
businesses to develop and manage skills of this type and the ability to be successful in
the Luxury market require particular and specialist skills that are generally not covered
by traditional programs in general management. For these reasons and also thanks to
the partnership between POLIMIGSOM and JCU, the "International Master in Luxury
Management and Customer Expereince - The Italian Excellence" combines in a unique
mix international skills with the best practices of Italian Excellence in the Luxury field.
Master's goal is to provide young professionals with various technical and managerial skills
that are needed today to operate in the Luxury sector; it aims to develop the future
professionals in the world of hospitality, in the world of jewelery and, in multiple luxury
sectors with particular focuses on Luxury Customer Experience and Italian Excellence.
Laurea (equivalent to Bachelor of Science) or Laurea Magistrale (equivalent to Master of
Science). Equivalent qualifications from the university systems of foreign applicants are
Faculty and staff
POLIMI Graduate School of Management
ED. 26/A VIA LAMBRUSCHINI 4C
Dott.ssa SILVIA GIANNONE