A Quality Management System is a method by which an organisation (producing goods or providing services) defines, manages and controls its resources and activities in order to identify and satisfy customer requirements and expectations, providing the same with goods or services meeting the established requirements and at the same time undertaking to continuously improve its performance and thus its ability to satisfy the customer.

The University Quality Service promotes the coordinated development of Politecnico competence in order to provide support to external organisations for the start up of quality management activities according to the ISO 9000 series f standards. In particular, UQS provides support for:

• preliminary system audits
• personnel training
• processes mapping
• processes representation
• investigation and process monitoring tool definition
• process flow rationalisation
• system documentation definition
• Customer Satisfaction measurement
• internal system audits
• corrective and preventive action definition
• improvement management
• keeping up to date with applicable legislation.

The University Quality Service promotes the coordinated development of Politecnico competence in order to provide support to external organizations for:

• implementation of a Quality Management System within the scope of a testing/calibration laboratory compliant with the requirements of the UNI CEI EN ISO/IEC 17025:2005 standard
• preparation of operating instructions/procedures of a technical nature and implementation of validation of test/calibration methods
• management of equipment and metrological confirmation of measurement instruments
• analysis and resolution of issues in the field of metrology, with particular focus on the estimation of measurement uncertainty.